Returns and warranty

1. Returns and cancellation of orders

1.1. The buyer has the right to return the products within 14 days from the time of collection.
1.2. The products must be returned to the collection point from which they were collected.
1.2.1. If the package arrived at a parcel machine, you can use the slot code to open the door again and return the products. Instructions for this can be found on the display of the parcel machine.
1.2.2. If the package arrived at Posti, you can use the shipping ID to return the products there.
1.2.3. If the package arrived at an Build-A-Bear store, you can return the products there.
1.3. The 14-day return period does not apply to any personalized products. Personalized products include Build-A-Bear products with added scent, a beating heart, etc., as well as other personalized products or products made to order for the customer.
1.4. The return of products must be notified by email to: asiakaspalvelu@buildabear.fi. The email must include the buyer’s name, shipment number, product code(s) and reason for return.
1.5. The seller must refund the money within 14 days after the package arrives.
1.5.1. The package may also take up to 14 days to arrive back to the seller.
1.6. The seller has the right to deduct from the refunded amount:
1.6.1. Costs incurred due to damage to the packaging or the product itself.
1.6.2. Direct costs incurred due to return, which are initially €5.99 regardless of the delivery method.
1.6.3. If the buyer has chosen a delivery method other than the most affordable, the seller is not obliged to refund additional costs incurred due to the delivery method.
1.6.4. Delivery costs if the buyer returns only some of the products.